Frequently Asked Questions
Everything you need to know about your Monkstory experience.
What materials are used in Monkstory products?
Monkstory is committed to ethical fashion. We use high-quality vegan leather and premium synthetic materials to ensure our products are 100% cruelty-free without compromising on durability or style.
How long does shipping take?
Standard shipping typically takes 5-7 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unused items in their original packaging. If you have any sizing issues or received a damaged product, please initiate a request through our returns portal.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. You can also choose to pay via UPI, Credit/Debit cards, or Net Banking for a faster checkout experience.
How can I find the right size for footwear?
Each product page features a detailed 'Size Guide'. We recommend measuring your foot length in centimeters and comparing it to our chart to ensure the perfect fit.
How do I care for my vegan leather shoes?
To maintain the look of your shoes, simply wipe them with a damp cloth to remove dirt. Avoid using harsh chemicals or soaking them in water, and store them in a cool, dry place away from direct sunlight.